Shipping & Refund Policies

Shipping Policy

The Gallery at Ten Oaks offers Hold-for-pick-up or Shipping of most items in the gallery.

The customer is responsible for shipping costs unless noted. Larger items require a custom bid from our shipping company which usually takes at least 24-48 hours to acquire. These items are marked on the website with a contact-us-for-shipping estimate.

Within 1-3 days of receiving an order, The Gallery at Ten Oaks will package, insure the value of the artwork (if $100 or more), and ship to the customer. If the gallery cannot ship within 1-3 days, the customer will be notified with the timing. Shipping is available within the US and internationally. The “Free Shipping” offer is only within the continental US at this time.

The Gallery at Ten Oaks will provide you the lowest and safest shipping rate available. If a customer needs the art shipped within a specific period of time causing the rate to go up, the gallery will get pre-approval on the rate before shipping.

Orders are shipped to residential or business addresses, allowing for confirmation of receipt. The customer will be alerted via e-mail as the order ships and a tracking number and link will be included. Note – a business address will often times result in reduced shipping costs. The customer might also consider having the art shipped to a local FedEx or UPS store. This can also reduce shipping costs and ensure a secure arrival.


Refund Policy

If you intend to return a piece of art purchased from The Gallery at Ten Oaks, please notify the gallery as soon as possible. Our policy lasts 14 days (from time of in-store sale or delivery date). If 14 days have gone by since your purchase, and you haven't contacted the gallery notifying us of the return, unfortunately we can’t offer you in-store credit.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging, wrapped and packaged as it was shipped or given to you at the point of sale. If the item was shipped and you wish to return the item, you are responsible for the cost of shipping and insurance coverage to insure its safe return to The Gallery at Ten Oaks.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

If the return is shipped and once it is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If the return is brought in person to the gallery, we will inspect and let you know at the time of the approval or rejection of your return. If approved, we will give you in-store credit which you will have 6 months to use.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or an online discount code will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and they will find out about your return.

Shipping

To return your product, you should mail your product to:

The Gallery at Ten Oaks
ATTN: Returns
801 SW Baker St
McMinnville, OR 97128
United States of America

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, we require a trackable shipping service and purchasing shipping insurance for the full value of the artwork. We don’t guarantee that we will receive your returned item.